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Instant Answers, Empowered Community.
Stop searching and start chatting with your website: Our expertly crafted AI chatbot revolutionizes the way your community accesses information and services online— empowering citizens, students, and patrons to instantly find the answers they need, whenever they need them.
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Meet your conversational AI chatbot.
Our custom chatbot solution is designed to lessen the load of organizations. With Promethia, you can:
- Provide multilingual support to serve diverse communities
- Leverage powerful AI and LLMs to understand and respond to user queries
- Seamlessly integrate with your existing website data for accurate, up-to-date information
- Offer an interactive, accessible user experience that engages your community
Saving hundreds of staff hours: The Martin County Library System
Since "Fin" was launched, it has automatically handled over 2,500 queries, freeing staff to do other important tasks.
What their patrons can do with Fin:
- Ask questions about library hours, locations, and services using natural language
- Get instant, accurate answers pulled from the library's website data
- Easily navigate to relevant resources and information
- Enjoy a user-friendly, accessible experience in multiple languages
We are very fortunate to have the relationship that we have with Promet. From the start, the team has been responsive, collaborative, and aligned with everything we set out to accomplish.
Frequently asked questions
How is the chatbot's scope determined? Do we have to send you a list of questions?
The scope is determined through a collaborative process between Promet Source and the client. During the planning phase, we work closely with stakeholders to gather requirements, identify use cases, and collect example questions and ideal answers. This helps us understand what you and your users need and tailor the chatbot accordingly.
Is Promethia plug-and-play?
While our AI chatbot is designed to integrate seamlessly with existing websites, we still need to tailor them to your needs. This includes planning, development, deployment, and ongoing maintenance. Our team works closely with you throughout this process to ensure a smooth implementation and optimal performance.
Where does the chatbot get its answers?
The chatbot retrieves answers from your website's content, ensuring the information provided is accurate and up-to-date. It integrates with Drupal and uses advanced search capabilities like Solr to find the most relevant information. Additionally, the chatbot is trained on a knowledge base that includes example questions and answers provided by stakeholders (that's you!).
Is this user-friendly for non-technical people?
Absolutely. Promethia is designed with user-friendliness in mind. It offers an intuitive, conversational interface that allows users to ask questions in natural language. No technical expertise is required to interact with the chatbot. We also prioritize accessibility, ensuring the chatbot is compliant with web accessibility standards like WCAG.
How do you handle inaccuracies or hallucinations in chatbot responses?
We use several strategies. These included using prompt engineering to carefully craft the instructions given to the LLM, integrating with a robust search system like Solr to provide additional context, and conducting iterative testing and refinement to continuously improve the chatbot's accuracy and reliability.
Is Promethia multilingual?
Yes! The Promethia chatbot supports multiple languages. This enables you to serve diverse populations and provide equitable access to information and services.
Do we get support after setup?
Yes, Promet Source provides ongoing support and maintenance after implementing Promethia on your website.
This includes monitoring the chatbot's performance, analyzing user interactions, and making continuous improvements based on feedback. We also keep the chatbot's knowledge base up-to-date and provide training to your team as needed. Our goal is to ensure the long-term success and effectiveness of your conversational AI chatbot.
Where can I learn more about the process behind this chatbot?
Here are some resources:
- Drupal4Gov Webinar: Implementing LLM Search 4 Gov
- How to Build a Chatbot for County Websites + Checklist
- Conversational Search: Give Instant Answers to Your Constituents
Have any more questions? Feel free to send us a message!
We at Promet Source focus on bringing what’s new and next on the technology horizon to our customers with AI-powered chatbot solutions.
See how Promethia can transform your website and empower your community. Request a free demo today and experience the power of conversational AI for yourself.