Instant Answers, Empowered Community.

The scope is determined through a collaborative process between Promet Source and the client. During the planning phase, we work closely with stakeholders to gather requirements, identify use cases, and collect example questions and ideal answers. This helps us understand what you and your users need and tailor the chatbot accordingly.

While our AI chatbot is designed to integrate seamlessly with existing websites, we still need to tailor them to your needs. This includes planning, development, deployment, and ongoing maintenance. Our team works closely with you throughout this process to ensure a smooth implementation and optimal performance.

The chatbot retrieves answers from your website's content, ensuring the information provided is accurate and up-to-date. It integrates with Drupal and uses advanced search capabilities like Solr to find the most relevant information. Additionally, the chatbot is trained on a knowledge base that includes example questions and answers provided by stakeholders (that's you!).

Absolutely. CivicAI Navigator is designed with user-friendliness in mind. It offers an intuitive, conversational interface that allows users to ask questions in natural language. No technical expertise is required to interact with the chatbot. We also prioritize accessibility, ensuring the chatbot is compliant with web accessibility standards like WCAG.

We use several strategies. These included using prompt engineering to carefully craft the instructions given to the LLM, integrating with a robust search system like Solr to provide additional context, and conducting iterative testing and refinement to continuously improve the chatbot's accuracy and reliability.

Yes! The CivicAI Navigator chatbot supports multiple languages. This enables you to serve diverse populations and provide equitable access to information and services.

Yes, Promet Source provides ongoing support and maintenance after implementing Navigator on your website.

This includes monitoring the chatbot's performance, analyzing user interactions, and making continuous improvements based on feedback. We also keep the chatbot's knowledge base up-to-date and provide training to your team as needed. Our goal is to ensure the long-term success and effectiveness of your conversational AI chatbot.

Here are some resources:

• Drupal4Gov Webinar: Implementing LLM Search 4 Gov
• How to Build a Chatbot for County Websites + Checklist
• Conversational Search: Give Instant Answers to Your Constituents

Have any more questions? Feel free to send us a message!